Trezor Hardware Wallet

In the dynamic landscape of cryptocurrency, securing your digital assets is paramount. Trezor, a leading name in the industry, offers a state-of-the-art solution through its hardware wallet.

trezor hardware wallet

The security incident we’ve identified has implications for customers who have interacted with Trezor Support since December 2021. While this represents a small part of our entire user base, up to 66,000 contacts were present in the system during that time. We are making every effort to work with the third-party service provider to comprehensively investigate the incident. However, our internal audit of the incident suggests potential access to contact details, limited to email and name/nickname.

Protecting our users is our utmost priority, and we believe in upholding transparency. By sharing this information, we aim to empower you to heighten your vigilance and enhance the security of your personal information.

Note: Although unconfirmed, we consider it our responsibility to inform our affected users of the possibility of their contact details having been exposed, and at risk of a phishing attack. Acting out of an abundance of caution and a commitment to transparency, we have emailed all of the 66,000 contacts alerting them to the scope of the incident. We expect all emails to be delivered to the contacts within the next 12 hours.

We are providing you with this information proactively out of an abundance of caution and our commitment to transparency. The potential exposure of email addresses might be harmful in the fact that the emails can be subject to phishing attempts. As of now, we have not observed any spike in phishing activity as a result of this security incident.

The incident and what we know

On January 17th, 2024, 20:20 CET, we identified unauthorized access to the third-party support portal we use. This breach occurred at the level of that third-party service provider we are currently engaged with. We are amidst a thorough investigation into the scope of this incident, along with the third-party service provider.

Based on the ongoing investigation of the incident and our communication with the third-party service provider there is a potential that the contact details of up to 66000 users, customers who have interacted with Trezor Support since December 2021, may have been accessed.

During our investigation, we were alerted to the fact that the individual contacted 41 of our users directly via email, requesting sensitive information related to their recovery seeds.